Operator Assisted Teleconferencing: Why GlobalMeet Still Delivers
- by GlobalMeet Blog Team
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Modern technology solutions are constantly evolving, and with that evolution often comes the obsolescence of previously vital services. With the corporate shift towards video-based communications, and the evolution of event technology, many traditional telecoms service providers are decommissioning Operator Assisted Teleconferencing services, leaving the organizations that still use them searching for replacement solutions.
GlobalMeet recognizes that for many high-stakes events — from board meetings and investor calls to town halls and crisis communications — Operator Assisted Teleconferences are still a vital business communication tool, so we continue to invest in and enhance our OA offerings to provide a secure, global service.
Why Are Providers Retiring Operator Assisted Teleconferencing?
Operators to Algorithms
Running a network of live operators and managing human-assisted logistics can be costly. With telecom giants facing decline in average revenue per user it’s no surprise that that some are favoring automation in place of human functions as a means to save costs.
With self-service, automated platforms providers can reduce overhead and streamline operations, while remaining up to date with technological advancements and combating narrowing margins.
Demand Decline
With a decrease in demand for more traditional teleconferencing services, business are increasingly moving towards more scalable automated virtual communication platforms that support rapid deployment with minimal human intervention required, even for large scale events.
Combine this demand change with increased pressure from the FCC around accessibility integrations, which promote video as a communication tool, and the potential that video conferencing offers to remove the requirement for paid additional support systems such as Video Relay Services, and it is clear why so many are making the switch.
Infrastructure Constraints
With the advancement of technology comes the requirement to upgrade technological infrastructure. Unfortunately these upgrades are both costly and time consuming, and the increased operational challenges that come from managing legacy networks for services are often not considered cost effective.
Combined with the fact that more than 80% of telecoms providers cite aging infrastructure as an innovation restriction, it becomes clear that legacy operator-assisted systems are being left behind in favor of more flexible, modern solutions.
Operator Assisted Conferencing Still Matters
Despite the rise in industry automation and the retirement of many services, human assisted conferencing remains essential in areas that demand reliability, control, and security.
High Profile Events and Board Meetings: High profile events demand flawless execution, from guest entry management to topic and speaker introduction, in these events presentation is almost as important as the content itself. An Operator Assisted service provides the poise and precision that automation lacks.
Investor Relations and Earnings Calls: Investor confidence is built on a foundation of clarity, professionalism, and security. Live operators protect confidential information with audience vetting, keep messaging clear and on-topic with moderated Q&A sessions, and bring a wealth of experience to enhance the overall experience.
Large Scale Corporate Events: Often supporting thousands of participants, large scale corporate calls can be very quickly derailed by even small errors leading to brand and reputational damage. With an Operator Assisted call, technical difficulties can be managed in the background without interrupting the event, helping to maintain operational excellence.
Rapid Release Crisis Communications: When a crisis occurs having the ability to quickly and securely communicate with the right people is vital. With an Operator Assisted Call service providing expert behind the scenes support your message can move at pace, allowing you to secure the narrative without compromising quality.
GlobalMeet: Your Purpose-Built Solution
While many operators are abandoning Operator Assisted Conferencing, GlobalMeet continues to invest, innovate, and deliver scalable, professional conference call solutions with a range of features to support a broad range of industries.
Live Call Management
- Operators professionally welcome attendees and introduce speakers with polish and clarity.
- With operators facilitating Q&A sessions to ensure that questions are queued and managed in real time, flow is maintained and confusion reduced.
- Our dedicated behind the scenes event operators handle logistics, troubleshoot issues, and ensure uninterrupted execution from pre-conference to post-event wrap ups.
Flexible, Global Access
- Share your message globally with toll free conferencing in over 45 countries
- Ensure that only the right people can access your events with three flexible and secure connection options.
- PIN Secured Entry with pre-registration for simple guest login
- Operator Greeted Entry for an elevated professional experience
- Browser based Click-to-Join Entry for flexibility wherever your audience are
- Support accessible attendance with Operator Dial-out services
Webcast Integration
- Integrate with the GlobalMeet Webcasting platform with synchronized audio and video for cohesive multi-platform messaging
- Seamless, scalable streaming options on phone or browser to help every participant remain connected.
Post-Event Analytics and Reporting
- Comprehensive post-event data reports allow you to track participant attendance, usage metrics, call duration, and engagement insights so you can make the most of every call.
Extend the life of your call and support regulatory compliance with conference call transcripts, recordings, and translations.
Conclusion
Despite the evolution of corporate communications, operator assisted conferencing remains far from obsolete. With expert supervision, professionalism, and adaptability, these calls provide a bespoke service that automated systems often cannot match.
GlobalMeet is committed to retaining and investing in our expert operators, prioritizing secure and private infrastructure upgrades, and offering scalable, flexible solutions to support and develop these essential enterprise services.
When your message matters, GlobalMeet Delivers.
