Q&A

Getting Started



Q: How do I ensure my system can access Globalmeet?

A: Click here to to perform a system test.

Q: How do I access GlobalMeet?

A: When you purchase GlobalMeet, you will receive a confirmation e-mail with your client ID and password. Included in the email will be a link to your meeting. Click on that link, log in and get started.

To download the GlobalMeet tools, please visit the GlobalMeet Tools page. These tools include the GlobalMeet Toolbar for Outlook®, the GlobalMeet for Desktop app, the GlobalMeet HD for iPad® app, the GlobalMeet for iPhone® app, and the GlobalMeet for BlackBerry® app. These are optional but will really enhance your experience with the product.

Q: Is there a GlobalMeet HD user guide available?

A: You can access that guide here.

Q: Can I use GlobalMeet on my iPad®?

A: GlobalMeet HD can be downloaded directly from the App store.

  • On your iPad Home screen, tap the App Store icon.
  • In the Search bar, type the word GlobalMeet.
  • Download and install the app.

Q: Where can I go to download the latest version of Adobe® Flash?

A: You can download Flash here.

Q: What are the system requirements for GlobalMeet?

A: GlobalMeet System Requirements

Q: What should I do if I have trouble installing the GlobalMeet Toolbar for Outlook?

A: Contact Support for assistance. It's best to contact us while you are still experiencing the issue so that we can capture any data necessary to resolve your issue.

Show More/Hide Getting Started FAQ's

Q: What's the URL to download the GlobalMeet Toolbar for Outlook?

Q: Is there a user guide available for the GlobalMeet Toolbar for Outlook?

A: Yes, you can access the user guide in the toolbar under Help | User Guide.

Q: Can I set the frequency that the GlobalMeet Toolbar for Outlook checks for updates?

A: Yes, you can set the frequency that the GlobalMeet Toolbar for Outlook uses to check for updates. To do so, go to Settings and select the desired frequency from the Check for Software Updates drop down list. After making your selection, click on the Save button.

Q: How do I schedule and start/join a meeting?

A: Once you have your client ID and password and have installed the GlobalMeet tools, you can schedule and start a meeting directly from Outlook. Download the GlobalMeet Toolbar for Outlook here.

You also can browse directly to your meeting URL. The URL is always the same which makes it easy to email, IM or just tell people where to meet you. *If you are having trouble accessing globalmeet.com or a GlobalMeet meeting, please have your IT department contact PGI support for assistance with firewall and proxy settings.

To view self-paced demos that show you how to start and schedule a meeting using the GlobalMeet Toolbar for Outlook, follow this link. You will find icons in the center of the page that will reveal demo titles you can click when you mouse-over them.

Q: How many people can attend my meeting?

A: GlobalMeet can support up to 125 participants in a single meeting.

Q: Do I have to log in each time for my meetings?

A: If you install the GlobalMeet Toolbar for Outlook, you can start your meeting as the host without having to enter your client ID and password each time. Click here for instructions.

Q: How do participants join my meeting?

A:

  • When you schedule a meeting from the GlobalMeet Toolbar for Outlook, you will select participants from your address book or enter their e-mail address. An e-mail will be sent to your participants with a link to join your meeting.
  • Or you can send them your meeting URL and they can join the meeting by clicking on your URL.
  • Or, you can invite them from within the meeting by following these steps.

Q: Can international participants join my meeting?

A: People can join GlobalMeet from anywhere there is an internet connection. For security reasons, some accounts have international dial out disabled. Contact us to verify that you have the international dial-out function enabled. GlobalMeet offers more than 150 local access and international toll free numbers around the world. Please contact your Sales representative to have these numbers added to your account.

Numbers outside the United States are not part of the standard flat pricing that comes with GlobalMeet and are billed at a per-minute rate. Check your contract for pricing.

Q: Where can I find the online account management tool for GlobalMeet?

A: End Users can simply click the question mark button in the top right of the GlobalMeet console and then click the Meetings Settings button. For Administrators, your PGiMeet site can be found at https://companyname.globalmeet.com. Within this site administrators can set up new users, set user's meeting preferences, view usage reports for all users and access all user's meeting recordings.

Q: Do my guests need to have a GlobalMeet account to join my meeting?

A: No, your guests do not need an account to join your meeting.

Q: Will this work with a Mac and a PC?

A: Yes, GlobalMeet works with both Mac and PC.

Q: Can I use GlobalMeet on my iPhone®/iPod® Touch?

A: GlobalMeet for iPhone can be downloaded directly from the App store.

  • Open the App Store from your iPhone or iPod Touch.
  • Search for GlobalMeet.
  • Install the App.

Q: Can I use GlobalMeet on my BlackBerry®?

A: GlobalMeet for BlackBerry can be downloaded directly from BlackBerry App World.

  • On your BlackBerry Home screen, click the BlackBerry App World icon.
  • Search for GlobalMeet.
  • Download and install the app.

Q: Can we share our webcams in GlobalMeet?

A: Yes. Hosts can share their webcams and can allow participants to share their webcams in the console. The webcam module in GlobalMeet will display the person speaking as long as they are sharing their video. For instructions, click here.

Q: What is the maximum number of webcams that can be used in a GlobalMeet session?

A: There is no limit. GlobalMeet will display the webcam of any person in the meeting who is speaking and has shared their webcam.

Q: How long are GlobalMeet recordings available?

A: Thirty days is the default number of days recordings are available. You can download a copy of the recording for local storage.

Q: Is there a GlobalMeet user guide available?

A: Yes, you can access the user guide from multiple locations:

  • From within your GlobalMeet room by selecting the question mark at the top right of the screen.
  • Or, you can always access the User Guide here.

Q: Is there a GlobalMeet for iPhone user guide available?

A: You can access that guide here.

Q: Is there a GlobalMeet for BlackBerry user guide available?

A: You can access that guide here.

Q: Is GlobalMeet secure?

A: Yes. All GlobalMeet traffic is encrypted with 128 bit Secure Socket Layer (SSL) to protect your meeting from any unwanted intrusion. SSL is the same industry standard security technology used by millions of websites. For more information on GlobalMeet's security please ask your sales representative for the GlobalMeet Security Whitepaper

Q: Is VoIP (soft phone) supported for GlobalMeet? Can I listen to GlobalMeet through my computer speakers?

A: Call over the Internet (VoIP/Softphone) is now supported as an audio option. GlobalMeet users have the option to join the audio portion of a meeting through their computers using VoIP technology. Note: For the best audio experience, a headset (with a microphone) is recommended when using VoIP.

Q: What types of files can I upload?

A: GlobalMeet allows you to upload any type of file. If you would like to present a file, GlobalMeet supports all versions of Microsoft® PowerPoint and Adobe® PDFs for presentation in the meeting console. If you wish to share files other than PowerPoints or PDFs, you can use Screen Sharing to share them.

Q: Is content stored on your machine or somewhere else?

A: Your Content Library files are stored on our secured servers 'in the cloud'. In other words, regardless of where you are or what computer or device you start the meeting on, you will be able to access your files. Additionally if you experience a hard drive failure, or other critical issue, your data will be safe.

Q: Is there a storage size limit for files in the content library?

A: Files up to 100 MB can be added to your content library. There is no storage limit for your content library.

Q: Can I record my meeting?

A: Yes.Hosts can record the meeting by pressing the 'Record' button in the presenter console.

Q: What's the URL to download the GlobalMeet for Desktop app?

Q: Is there a user guide available for the GlobalMeet for Desktop app?

A: You can access that guide here.

How-To



Q: How do I download my meeting recordings?

A: You can download meeting recordings you have recorded from within your GlobalMeet room, from your Content Library within your GlobalMeet room. Recordings are available in your room within 24 hours of the end of your meeting. To download your recording:

  • Click on the File Share button in the GlobalMeet meeting console.
  • Click the Gear button for the desired recording, Click the Download button.
  • The file download dialog will display and provide an option to open or save the recording.

If your meeting was recorded outside of your GlobalMeet room, you can log into your PGiMeet site to access the recording.

Q: How do I use the toolbar to schedule a meeting on my supervisor's or someone else's calendar?

A: If you manage a calendar in Outlook® for other users, you can schedule web and audio meetings for them, from your computer, using their accounts. Follow these steps:

  • Verify you are signed in as the other person on your toolbar
    • To sign in as another person on the toolbar, click on the Gear icon > Account > Select the email or client ID you wish to sign in as.
    • If this is the first time you are signing in as the other user, select "Add Another Account" and enter the client ID and password of the other user.
    • If you have signed in as the person before, select the email or client ID of the other user and enter the password.
  • Open the other person's calendar in Outlook by going to File > Open > Other User's Folder, enter the other person's name, and then select Calendar from the dropdown on the pop-up window that appears.
  • On the other person's calendar, select New > Meeting Request. (Do not use the toolbar at this point.)
  • On the Meeting Invitation that opens, select the GlobalMeet tab at the top.
  • Click the Show GlobalMeet Settings button. The invitation will be modified to include dial-in number and/or a web meeting URL at this point.
  • Continue the scheduling process and click Send when finished.

Q: How do I share an application and/or my desktop?

A: To share applications or websites during your meeting, you must install Screen Share. You will only need to install it once, and your meeting participants will NOT need to install it.

  • Windows users can download the GlobalMeet Screen Share app here. Once the GlobalMeet_ScreenShare_windows.exe file has completed downloading, run the downloaded file (GlobalMeet_ScreenShare_windows.exe) to complete the install.
  • Mac users can download the GlobalMeet Screen Share app here.

Click here for instructions on how to use Screen Share.

Q: How do I know when to upload a PowerPoint/PDF file versus use Screen Share?

A: Uploading a PowerPoint/PDF file is helpful when using presentations/documents that don't change or that do not require annotations. You should use Screen Share if you need to share an application on your computer or if you need to share content and modify it during your meeting.

Q: How do I (or my participants) get help if assistance is needed during a meeting?

A: You and your users can use the existing PGi support channels to get help.

  • While you are in a meeting, you can click on the '?' at the top right of the meeting and a popup will offer three different options for support: Chat, Phone or the User Guide.
  • Pressing *0 on your telephone keypad while in the meeting will bring one of our technical support agents into your call.
Show More/Hide How-To FAQ's

Q: Where should I submit product enhancement questions and suggestions (e.g. new features or "this would be better if...")?

A: While you are in a meeting, you can click on the "?" at the top right of the meeting, in the popup select Feedback. Enter your feedback and click Send.

Q: How do people listen to my GlobalMeet recordings?

A: For meetings you recorded from your GlobalMeet room, you can invite anyone to listen to your recording by following the steps below:

  • Click the File Share button in the GlobalMeet meeting console.
  • Click the Gear button for the desired recording.
  • Click the Send to Guests button.
  • Enter the email address (if you would like to invite multiple people to listen to your recording, separate the email addresses with a comma), Click the Send Invite button.

The recipients will receive an email allowing them to play your recording. If your meeting was not recorded from your GlobalMeet room, you can invite anyone to listen to the recording from your PGiMeet site.

Q: How can I see who attended my meeting?

A: You can run attendee reports from your PGiMeet site that can be downloaded as a spreadsheet. See instructions here.

Q: How can I track meeting usage to specific client/project/departments?

A: GlobalMeet offers meeting tracking capabilities to help companies track data to a specific meeting. For example companies that need to bill back usage to clients or the costs to a study or topic. Companies can elect to have up to 2 fields of data, the fields can be required or optional and field length maximums and minimums can be established.

Q: How can I set up meeting tracking in GlobalMeet?

A: Please contact your PGi Account Manager if you wish for meeting tracking to be enabled on your account.

Q: How do I change the language setting in GlobalMeet?

A: You select the language as you enter the meeting on the log in page. Or to set up your default language on an ongoing basis you can simply click the question mark button in the top right of the GlobalMeet console and then click the Meetings Settings button. You can select your default language from the language pull down arrow in the My Profile Tab and then click the Save button.

Troubleshooting



Q: Why am I getting a pop-up blocker message when I try to join a GlobalMeet meeting?

A: If you have pop-up blockers turned on in your browser and see the 'Pop-Up blocked' message when joining a GlobalMeet meeting, you will need to configure your pop-up blockers to always allow the 'globalmeet.com' domain.

Q: Why do I get a 'Windows Aero Theme Disabled' notification with a momentary blank screen when I start my Screen Share?

A: This happens with Windows 7 users who have set their displays to use the Windows Aero theme, and will not prevent you from using Screen Share. The notification in the task bar will state 'Windows Aero theme is being disabled and switched to Windows basic theme'.

The screen will go blank for a second as that switch happens when Screen Share is started. When Screen Share is stopped, the reverse process happens, and your display will automatically switch back to the Windows Aero theme you were using initially.

Q: How can I download the GlobalMeet Screen Share application if it doesn't automatically install within the meeting when I click on the Screen Share button?

A: Close out of your GlobalMeet meeting.

  • Windows users can download the GlobalMeet Screen Share app here. Once the GlobalMeet_ScreenShare_windows.exe file has completed downloading, run the downloaded file (GlobalMeet_ScreenShare_windows.exe) to complete the install.
  • Mac users can download the GlobalMeet Screen Share app here.

Re-join your meeting and click the Screen Share button in the meeting. If you are still experiencing problems, contact your IT department to make sure you have administrative rights over your PC.

Q: Where is the option to share my screen?

A: You may be restricted from using this feature. Please contact your company administrator to see if they have blocked the screen share feature.

Q: Why can't my guests see what I'm sharing?

A: There are a couple of reasons why this may occur:

  • Check to make sure that you are sharing the same application you selected from your Screen Share list. If you aren't sharing the application you selected from the list, your guests will see a grey screen.
  • If you are sharing a specific application and you have an application or window moved on top of the actively shared window, your guests will see a grey screen.
  • Make sure you are sharing the correct monitor if you are using multiple monitors.

*Remember that you can always choose to share your monitor if you are going between multiple applications. Just be sure you turn off all IM applications to avoid sharing IM conversations with your audience.

Show More/Hide Troubleshooting FAQ's

Q: Why are my guests seeing a grey screen when I share my screen?

A: This can happen when you choose to share slides in PowerPoint and change to 'Slide Show' mode. If you want to share a PowerPoint in Slide Show mode then you should use the Share My Screen - Monitor option under Choose a Program to Share in the Screen Share window.

Q: My webcam isn't functioning properly, what should I do?

A: Ensure that your webcam is connected properly and set up on your computer. If everything looks good, and you still don't see your webcam image, click the help button and chat with one of our Technical Support Specialists. Or, if you are connected to our audio press *0 and a Technical Support Specialist will help you resolve the problem.

Q: What is the GlobalMeet Updates window and what happens when I click learn more?

A: The Updates window is where important product upgrade information will be listed for meeting hosts. The Updates window will contain a brief description of the upgrade. If you click on the Learn More button it will open the full description.

Q: When I view my Content Library, why don't I see the recording replay file?

A: For recordings created within your GlobalMeet room, it can take up to 24 hours for the recording to be available in your Content Library. If your recording was not created from within your GlobalMeet room, it will not be available in your Content Library and must be accessed by logging in to your PGiMeet site.

Q: Why do I see phone numbers and not names in the participant list section of my meeting?

A: This means that a participant dialed into the meeting and did not use the Connect Me feature. The participant or the host can click on that phone number and simply type in the name to have it appear in the list.

Q: Why do I see guests joining my GlobalMeet meeting as the host?

A: This issue sometimes happens when a meeting invitation, from a host using the original version of Outlook 2010, has been updated and accepted by meeting guests and guests then join the meeting using "Connect Me" in the meeting invitation. To correct this issue hosts using Outlook 2010 should ensure that they have installed Service Pack 1 (SP1) for Microsoft Outlook 2010.

Q: Why aren't the Accept, Tentative and Decline buttons showing on the Meeting tab when I open a meeting invitation from the GlobalMeet for Desktop app in Outlook?

A: Microsoft has identified a problem with Outlook 2007 and 2010 that prevents them from correctly reading iCalendar attachments. If you do not see the buttons, either install the Microsoft hotfix or update the Windows Registry as explained in this knowledgebase article: http://support.microsoft.com/kb/940403.

Q: How do I enter additional codes if I have connected to my meeting using Call My Computer?

A: If your audio settings require you to enter additional codes such as your client ID, a billing code, or client and matter numbers, you should connect by phone or have the meeting call you. When you connect by computer, you will not be able to enter the required numbers via the computer keyboard.